Under the direction of the Design Studio Director, the Design Studio Administrator will be working to perform administrative tasks.

Responsibilities:

• Create purchaser files for all new sales
• Maintain spreadsheets and manage files of all purchaser communications
• Answer design studio phone calls and direct purchasers to consultants, coordinator or director as required
• Send out initial purchaser welcome letters as well as book and manage browsing weekend appointments
• Once director assigns files to consultants, contact homeowners to book structural an color chart appointments
• Manage showroom samples, inventory and order new samples when required as well as discontinued materials from entire studio and consultant rooms as directed including labels etc
• Keep showroom and photocopy room neat and organized
• Order/replenish and keep snacks, coffee station and water organized and stocked
• Liaise between the design studio and purchaser for any administrative issues
• Access Document Manager through Newstar Web
• Responsible for reselections from time to time
• Head office receptionist relief for lunch breaks
• Weekend browsing coverage from time to time as required

Salary Range: $50,000 - $55,000

The above tasks are not intended to be an all-inclusive list of essential functions for the job described, but rather a general description of some of the responsibilities necessary to carry out the duties of the position.

Aspen Ridge Homes welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. This job posting is for a new vacancy.

Under the direction of the VP of Customer Care and Quality Assurance, the Service Technician will report directly to the Customer Service Field Manager, and is responsible to:

Responsibilities:

• Perform various tasks requested by the on-site Customer Service Representative
• Communicate with site staff to ensure a quality product is being delivered
• Adhere to instructions stipulated on a work order created by the Service Representative
• Maintain daily logs of work performed and adhere to all Condo rules
• Report any problem issues or concerns to the Field Manager and/or Site Coordinator
• Always carry out repairs in a good workmanship manner and with cleanliness
• When applicable, always maintain the company vehicle in a respectable condition
• Always report to work dressed in company-supplied uniform, and PPE as required
• Be equipped with all the necessary tools to carry out standard repairs
• Conduct in a professional manner and provide the best customer service possible
• Periodically required to respond to after-hours emergency calls when scheduled on-call
• Follow all procedures and policies stipulated in the Company Employee Manual
• Attend Customer Service staff meetings and workshops as required

Salary Range: $80,000 - $90,000

The above tasks are not intended to be an all-inclusive list of essential functions for the job described, but rather a general description of some of the responsibilities necessary to carry out the duties of the position.

Aspen Ridge Homes welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. This job posting is for a new vacancy.

Under the direction of the VP of Customer Care & Quality Assurance, the on-site Customer Service Representative will directly report to the Customer Service Field Manager and will be responsible to:

Responsibilities:

• Oversee all on-site after sales service enquiries;
• Assess homeowner correspondence and issue work orders respectively;
• Document deficiencies using in-house software and create Service Work Orders;
• Delegate tasks to the respective service technician with work orders via data base;
• Maintain logs and generate reports;
• Inform trades and subcontractors of outstanding work as required;
• Provide customer and trade information to the Site Superintendent when requested;
• Follow all policies and procedures stipulated in the company Employee Manual;
• To follow instructions delegated by the Field Manager;
• Request assistance from the Field Manager as required to address daily issues;
• Report to the Field Manager problematic trades to be addressed in a timely fashion;
• Attend staff meetings when requested;
• Communicate with site staff to ensure a quality end product is being delivered;
• To always conduct in a professional manner and provide the best customer service possible;
• To accept same above duties if transferred to the High Rise division;

Salary Range: $65,000 - $75,000

The above tasks are not intended to be an all-inclusive list of essential functions for the job described, but rather a general description of some of the responsibilities necessary to carry out the duties of the position.

Aspen Ridge Homes welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. This job posting is for a new vacancy.